Warranty Policy

Velopro Warranty & Technical Support

Warranty Approach

1. We prioritize free component replacement over on-site repair to cut your waiting time.

2. Consistent warranty service applies to orders from our official website, authorized offline dealers and official partner online stores.

3. All eligible warranty parts will be replaced free of charge.

4. Out-of-warranty parts can still be repaired or replaced at your cost. Email support@veloprobike.com for specific pricing.

5. Incidental costs incurred during repair (rental transport, fuel, ride fares) are not covered under warranty.

Lifetime Technical Support

1. Our professional technical team provides customized solutions for all complex faults.

2. One-on-one dedicated agent support offers exclusive assistance throughout your inquiry.

3. This service is accessible permanently regardless of warranty status. Note: Replacement parts fees will be borne by customers after the warranty expires.

What Qualifies for Warranty Service

All requirements below must be satisfied simultaneously:

1. Products purchased via Velopro official store or authorized resellers. For second-hand bikes, valid original purchase proof from authorized channels is mandatory. The warranty term starts from the delivery date of the first original buyer.

2. The product or faulty component is still within its official warranty period (see component table below).

3. Malfunctions stem from manufacturing defects and inherent factory flaws such as material failures.

4. Matching valid serial codes of frame and lithium battery are provided.

What Does Not Qualify for Warranty Service

1. Malfunctions of consumable & wear components, including: Brake pads, plastic trims, spokes, wheel rims, brake cables, surface paint scratches.

2. Damaged wiring or accessories with visible cracks, scratches or breaks.

3. Failures caused by improper operation:

• Failure to follow operation, maintenance and adjustment rules in the User Manual

• Unauthorized disassembly, repair or modification

• Improper storage or overloading riding

1. Damage caused by traffic collisions or accidents.

2. Minor cosmetic scratches and accessory damage generated during delivery.

3. Repair expenses from non-authorized third-party bike shops.

4. Normal lithium battery range attenuation caused by rider weight, hills, cold temperature or high assist mode (this is standard battery performance variation, not manufacturing defect).

Warranty Periods & Coverage Rules by Component

Mechanical Components (Non-electrical parts)

Components	Warranty Period	Covered & Non-Covered Scenarios
Frame	36 months	Covered: Natural deformation, weld cracking, desoldering fracture, factory defectsNon-Covered: Self-modification, crash impact damage
Front Fork, Handlebar, Stem, Seat Post	24 months	Non-Covered: Tire punctures from sharp objects, collision damage to spare parts
Drivetrain & Shifting (Chainring, Chain, Cassette, Bottom Bracket, Shifters, Derailleurs)Suspension ShockFront & Rear Brake Assemblies	24 months	Same as above
Seat Clamp, Stem Clamp, Frame Clamp, Tyres, Saddle, Fenders, Safety Hook, Pedals, Brake Discs, Brake Levers, Kickstand, Wheel Hubs/Rims/Spokes	3 months	Non-Covered: Self-modification, collision, man-made damage to parts & accessories

Electrical System

Components	Warranty Period	Covered & Non-Covered Scenarios
Motor, Hall Sensor, Motor Bearing, Clutch	24 months	Covered: Phase loss, hall element burnout, motor demagnetization, abnormal bearing noiseNon-Covered: Cracks, water ingress damage
Lithium Battery Pack	24 months	Covered: Internal grid fracture, insufficient power storage, capacity drops below 70%Non-Covered: Water damage, man-made breakage, permanent failure from long-term zero-charge storage over 1 month
Charger, Main Wiring Harness, Display, Controller	24 months	Covered: Short circuit, component burnout, performance failure from factory defectsNon-Covered: Water exposure, loose wiring, artificial damage
Throttle, Booster Switch	24 months	Same as above
Headlight, Taillight, Power-off Brake Levers, Control Switches	3 months	Same as above

How to Submit a Warranty Claim

Orders from Velopro Official Website

1.Complete the Velopro After-Sales Support Request Form via this link: [Link]

2.After review, we will send free replacement parts and matching video installation guidance as required.

Important Reminder: Any bike returned without prior official approval will not be accepted or covered under warranty.

Orders from Authorized Offline Stores / Partner Platforms

Customers buying from authorized dealers enjoy identical warranty rights, but all claims must be processed through the original purchasing dealer. Contact your purchase platform or local dealer for warranty support.

For any further warranty questions, email us at support@veloprobike.com.