Privacy policy

This Privacy Policy explains how veloprobike.com collects, uses and discloses your personal data when you browse or purchase on our site.

1. Personal Data We Collect

1.1 Device Data

Auto-collected via cookies: browser version, IP, time zone, browsing records, search terms. Purpose: Optimize website display & analyze user traffic.

1.2 Order Data

Name, address, phone, email, payment details submitted by you. Purpose: Process orders, delivery, fraud check, send promotions (with your consent).

1.3 Support Data

Contact details you provide when reaching out for customer service. Purpose: Resolve your inquiries.

2. Sharing Your Personal Data

• We run our store on Shopify, which processes your data per its privacy policy.

• We may disclose data to comply with legal requests or protect our legal rights.

3. Targeted Advertising

• Google Analytics tracks site usage; you may opt out via Google official tools.

• We share browsing & purchase data with ad partners for relevant ads. You can turn off targeted ads via Facebook/Google/Bing ad settings or DAA opt-out portal.

4. How We Use Your Data

Process orders, arrange delivery, send order notifications, update you on new products & promotions.

5. GDPR Legal Basis (EEA Users)

We process your data based on: your consent, contract performance, legal compliance, legitimate interests, public interest tasks, protecting vital interests.

6. Data Storage

We keep your order data until you request deletion. See "Your Rights" for deletion requests.

7. Automated Decision-Making

We do not use fully automated decision-making with legal impacts. Shopify uses limited automated fraud prevention (temporary IP/card blacklists with short expiry).

8. Your Legal Rights

GDPR (EEA Residents)

You may access, download, correct or erase your personal data. Email support@veloprobike.com to submit requests. Data will be processed in Ireland then transferred to Canada/US under Shopify GDPR compliance rules.

CCPA (California Residents)

You have the right to view, transfer, correct or delete your data. Contact us via support@velopro-eu.com, or authorize an agent to apply on your behalf.

9. Cookies

Cookies save your browsing preferences for smoother visits. We use two cookie types:

1. Essential store cookies: maintain cart, login, checkout functions

2. Analytics cookies: track page traffic & marketing performance

Cookies last from 30 minutes to 2 years. You can disable cookies in browser settings, but some site functions may fail. Blocking cookies cannot fully stop third-party ad data sharing.

10. Do Not Track

We do not adjust data collection rules for browser "Do Not Track" signals due to inconsistent industry standards.

11. Policy Updates

We may revise this policy to match business or legal changes.

12. Contact Us

For privacy questions or complaints: support@veloprobike.com.