Contact

How to Get in Touch

Pre-sale & Order Support

For all questions about e-bike models, EU shipping, delivery times, payment & order adjustments.

After-sales Customer Care

Issues with bike frames, batteries, accessories, warranty claims, repair guidance & spare parts requests.

After sale: click here

Wholesale & Reseller Inquiries

If you are a shop owner, distributor or retailer looking for stable, affordable bulk e-bike supply across Europe.

Brand, Media & Influencer Cooperation

For brand partnerships, social media collaborations, PR coverage and creator test ride cooperation.

Product Feedback & Technical Suggestions

Share your real riding experience, functional improvement ideas with our R&D team.

Telephone Support

Opening Hours: 9AM – 6PM (GMT+1), Monday to Friday (EU working time)

Velopro Support>>

Manual Download>>

Compare Models>>

Test Rides>>

Installation Guide>>