VELOPRO M9 E-Bike FAQ

The price includes shipping insurance, a 2-year warranty, and unlimited technical support. We've also taken care of the 19%–24% VAT for you—no additional tax will be charged at checkout.

The M9 is configured with a 250W motor and a maximum assisted speed of 25 km/h. Under the EU framework, pedal-assist cycles with a maximum continuous rated motor power of 250W or less, where assistance cuts off when the rider stops pedalling and is progressively reduced and cut off before 25 km/h, fall within the standard pedal-assist e-bike category.

Road-use, equipment, registration, insurance, and rider requirements can still vary by country or local jurisdiction, so please check the applicable rules where you ride.

The M9 measures 170 × 68 × 113 cm (length × width × height) and has a net weight of 49.5 kg.

Our e-bikes and accessories, including front and rear baskets, are shipped separately and therefore have different tracking numbers. We do this to avoid logistics delays caused by overweight packages.

Bicycles typically arrive within 2–8 days, while accessories usually take about two weeks for delivery.

If you have any questions regarding delivery, please contact our logistics customer service team at support@veloprobike.com.

The chain guard helps prevent trouser legs or skirt hems from getting caught, while also reducing exposure to mud and sand and helping protect the drivetrain.

The M9 combines a distinctive retro-inspired design with front and rear suspension and 20 × 4 in fat tires, making it suitable for a wide range of riding conditions, including urban roads, gravel, sand, and uneven terrain.

It is especially well suited to riders who want a bold retro look with added riding comfort and stability.

The battery is designed for normal everyday use, but it should always be handled and charged according to the safety instructions supplied with the e-bike.

• Keep the battery away from fire, excessive heat, and other hazardous environments.
• Avoid charging the battery in direct, intense sunlight or high-temperature conditions.
• Protect the battery connections, controller area, and electrical components from unnecessary moisture.
• For safety, avoid riding in severe rain or extreme weather conditions whenever possible.

The recommended rider height for the M9 is 160–200 cm.

The M9 frame is made from a high-quality alloy designed to provide strength, durability, and corrosion resistance for everyday riding.

Each e-bike is shipped separately, so the carrier may deliver them at different times. Separate parcels may also receive separate tracking numbers.

If you are missing a tracking number or need the latest delivery update, please contact our customer service team at support@veloprobike.com.

Orders for destinations in the European Union are shipped from Germany.

We usually dispatch orders within one working day after receiving them. Delivery normally takes approximately 5–10 working days from the date the order is placed.

Logistics or transport issues, holidays, festivals, and other exceptional circumstances may cause delays. We will do our best to ensure that your order arrives on time.

If you have any questions or need help with your order status, please contact support@veloprobike.com.

We usually ship with FedEx, GEL Express, or DHL. We may use other carriers for remote areas depending on availability and delivery conditions.

If you experience a product, delivery, or other after-sales issue, please email support@veloprobike.com.

Please describe the problem in detail and include your order number and contact information. Our after-sales team will process your email as soon as possible and reply within one working day.

We will do our best to provide a timely and effective solution. Thank you for your trust and support!