VELOPRO C1 Pro E-Bike FAQ

1. What services are included in the sale price?

The price includes shipping insurance, a 2-year warranty, and unlimited technical support. We've also taken care of the 19%–24% VAT for you—no additional tax will be charged at checkout.

2. Will there be safety risks with the battery?

Our batteries are CE-marked. Please follow the battery safety and charging instructions supplied with your e-bike and observe the following precautions:

Do not charge the vehicle in direct, intense sunlight or in high-temperature environments.
When removing the battery for charging, do not leave the vehicle exposed to rain or in a damp environment.
The controller is located beneath the battery mount. Exposure to moisture can damage it.

3. What is the weight of the bike?

The C1 Pro measures 180 × 67 × 114 cm (length × width × height) and weighs 32.9 kg.

4. Why were the accessories purchased with the e-bike not received at the same time as the e-bike?

Our e-bikes and accessories, including front and rear baskets, are shipped separately and have different tracking numbers. This helps avoid logistics delays caused by overweight packages.

Accessories usually take about two weeks to arrive. Please see question 12 for the estimated e-bike delivery time.

For delivery assistance, please contact our customer service team at support@veloprobike.com.

5. Why is the C1 Pro equipped with a chain guard?

The chain guard helps prevent trouser legs or skirt hems from getting caught. It also helps reduce exposure to mud and sand, protecting the transmission system.

6. What is the biggest feature of the C1 Pro?

The C1 Pro features a low step-through frame that makes getting on and off easier and helps support a comfortable riding experience.

The recommended rider height is 150–200 cm.

7. Can I ride the C1 Pro in rainy conditions?

For safety, we recommend avoiding riding in rainy conditions whenever possible. Keep the battery away from fire and high-temperature environments.

When the battery is removed, keep the battery mount and controller area protected from rain and moisture. Follow the care and charging instructions in the user manual.

8. Does my height suit the C1 Pro?

The recommended rider height for the C1 Pro is 150–200 cm.

9. What is the frame made of?

The C1 Pro uses a high-quality steel alloy frame with a step-through design.

10. Why did I buy two e-bikes but only receive one tracking number or have them arrive at different times?

Each e-bike is shipped separately, so the carrier may deliver them at different times.

If you have received only one tracking number or need the latest delivery updates, please contact our customer service team at support@veloprobike.com.

11. Where is the shipping warehouse located?

Orders for destinations in the European Union are shipped from Germany.

12. When will I receive my shipment after placing an order?

We usually dispatch orders within one working day after receiving them. Delivery typically takes 5–10 working days from the date you place your order.

Logistics or transport issues, holidays, festivals, and other exceptional circumstances may cause delays.

We will do our best to ensure that your order arrives on time. For questions or help with your order status, please contact support@veloprobike.com.

13. Which carriers do you use?

We usually ship with FedEx, GEL Express, or DHL. We may use other carriers for remote areas, depending on availability.

14. What should I do if I have an after-sales problem?

If you experience a product, delivery, or other after-sales issue, please email support@veloprobike.com.

Please describe the problem in detail and include your order number and contact information.

Our after-sales team will process your email as soon as possible and reply within one working day.

We will do our best to provide a timely and effective solution. Thank you for your trust and support!

VELOPRO C1 Pro E-Bike FAQ